contact us




Terms & Conditions:
Placing an order:
By placing an order with us you agree that you have understood and read our terms and conditions. If you are unsure about any of our terms & Conditions, ordering, lead times, delivery or installation information, please contact us, we will be happy to answer any questions regarding this.

Lead times:
For our Made-To-Order furniture, lead times may be slightly longer than buying a standard, stock item product although we will try to fulfill your order in the minimum timescale possible. Lead times stated are only an approximation and may be extended due to unforeseen circumstances. Lead times are not a guarantee that your order will be delivered within this timescale. Lead times are based on the timescale that most orders are delivered within. Lead times may be extended for any reason including transport issues, weather, staff illness, damage to goods, manufacturing errors, missing items, delivery location, our schedule etc... Lead times are subject to a 2-4 week extension due to the European Summer and Christmas factory closures. Lead times exclude bank holidays. Lead times are fulfilled by the offer of a delivery date regardless of whether the customer can or cannot accept this delivery date or time. Lead times are given in good faith and we will make every effort to deliver your goods within the lead time quoted but we cannot be held responsible for any extension to lead times.


Delivery locations include most parts of England, Wales and some parts of Scotland (excluding highlands & islands). Delivery charges may apply. Where a delivery service is not stated, items must be collected by the customer (unless alternative arrangements have been made). Date & time of delivery will not be the essence of the contract. We will make every effort to deliver your goods on the date & time arranged but we cannot be held responsible if we are unable to deliver on this date & time due to circumstances beyond our control. Delivery of your goods may be delayed for any reason including transport issues, weather & staff illness. The customer is not entitled to claim damages/compensation or cancel the order if we are unable to deliver on the pre-arranged dates/time and we are not responsible for any costs incurred. Delivery quotes/prices are based on what we deem as ‘Normal Access’, allowing for a vehicle to park and unload without any local issues, long carries or anything that invites or requires Council involvement with Permits and Suspensions, falls under Customer responsibility to meet the charges. Likewise, above a second floor (with no lift) may carry additional cost. Unless stated the delivery service will be a 1 person, kerbside delivery only. It is essential that 1 to 2 persons are available to accept/handle the goods as some items are large and/or heavy. It is the customer's responsibility to inform us prior to ordering of any reason why the delivery vehicle may not be able to park/unload at or very near to the delivery property. It is the customer's responsibility to ensure that somebody is available to accept the delivery. Some deliveries are a pre-arranged service; additional charges will apply if the first delivery cannot be fulfilled. If a pre-arranged delivery date is cancelled, cancellation charges may apply. It is the customer's responsibility to ensure that there is adequate access and space for the goods. Where the following service is offered, we will make every effort to deliver your goods to the room of your choice but if it is assessed on delivery that this can not be done for any reason then the items will be delivered to another suitable location at the delivery address. 
When signing for goods it is essential that you sign for goods as "unchecked possible damage" any damage to the boxes must be recorded on the delivery note. Any damage must be reported to us at the time of the delivery. Failure to do so may result in additional charges to replace items.


If collection is an available option we will accept no responsibility for damaged goods once they have been collected.

Damages, manufacturing errors & missing items:
We make every effort to ensure that goods are delivered in full and in perfect condition. Even though our furniture is well packaged, damage can occur at any time including during transportation or during delivery.
When signing for goods it is essential that you sign for goods as "unchecked possible damage" any damage to the boxes must be recorded on the delivery note. Any damage must be reported to us at the time of the delivery. Failure to do so may result in additional charges to replace items.
Please check for damage and missing items within 24 hours of delivery (and prior to installation). If there is any damage or missing items, please inform us immediately and provide us with a digital photo of the package damage and item damage. Any damaged goods reported to us within the stated time will be re-made and re-delivered (or replaced) as soon as possible. We advise that any damaged or unsatisfactory items are reported to us prior to any installing. We cannot be held responsible if furniture is installed using damaged or unsatisfactory items and we cannot be held responsible if customers discard of their old beds/furniture prior to installing goods. We cannot accept responsibility for any damage reported to us after 3 or 7 working days (depending on the product). Failure to report any damaged goods or missing items within the stated time, shall be deemed as goods delivered in full and in acceptable condition. Failure to report any damaged goods or missing items may incur a fee for any replacements needed &/or delivery. We are unable to collect or dispose of any damaged items. Any damaged items should be disposed of by the customer unless otherwise stated. Please report any manufacturing errors as soon as possible and in as much detail as possible. Any items with manufacturing errors will be replaced. If manufacturing errors are falsely reported and/or found to be incorrect, we reserve the right to recoup any costs incurred.
Some furniture is designed for professional installation. Installation/assembling should be carried out by a professional installation company/tradesperson or experienced & capable DIY (Do It Yourself) enthusiast in accordance with the instructions. Some installations/assembling should be carried out by at least 2 people. Instructions are supplied for most items but as some items or aspects of the installation/assembling are classed as self-explanatory (to an experienced professional), we may not supply instructions for every item. Some instructions or aspects of instructions may be universal. It is the customer's responsibility to arrange installation/assembling. We do not recommend any installation companies and we cannot be responsible for third party installations. Some furniture (eg. shelves etc...) may require additional items to complete installations such as wall plugs, screws, resin etc... If needed, these should be selected by the installer. Our furniture is designed to be installed on floors/walls that are relatively flat & level. Adjustments may need to be made to ensure the wall bed main structure is installed level, square and free of any twisting. Failure to fix/install the wall bed main structure level/square and/or free of any twisting will result in the bed base/front panel not lining up correctly with the main structure. We recommend allowing additional installation time for unforeseen events.
We recommend that no installers/fitters/tradesmen are booked in until all items have been delivered, unpacked and checked for damage. The seller is not liable for any tradesmen/fitters/installers costs, consequential loss or compensation in any way.
The seller is not liable for any faults or mistakes made on installation/fitting/fixing or any consequences of.
Important: Some items of furniture may need securely fixing to a solid wall (brick, concrete etc...). Only use an experienced professional tradesperson to assess the suitability of the wall & select and assess suitable wall fixings. Any wall fixings supplied must be assessed for suitability by the installer to allow for any packing errors or incorrect fixings used. We cannot be responsible for incorrect fixings being used. Plasterboard walls or similar will not be suitable for some items. Warranty & Return: The warranty period specified by law applies. In the event of a product failure that is covered under the terms of the warranty, we shall repair the products, supply a replacement or refund the purchase price at our discretion.
Installing a product with a known fault will invalidate the warranty.
Please note: Some furniture is made-to-order. If ordered, this furniture will made specifically for you and we are unable to offer refunds or exchanges once your order has been placed. We accept no responsibility whatsoever for any additional costs incurred under any circumstances for any reason.
We accept payment by Paypal. We require full payment to process orders. Product: Made-to-order means that furniture is made specifically for the buyer. Our products are made by various manufacturers. We try to show our products & colours as exact as possible but we cannot guarantee that products seen on screen/images will be exactly the same in reality. Colour samples are available on request for some products. We reserve the right to alter minor details of the products featured on this site and in other information materials we may provide in the interest of maintaining product quality and design integrity. Some images may show additional items such as chairs, bedding, lamps etc... these are for illustration purposes only and are not included in your order unless otherwise stated. If you are unsure about what is included in any composition/product image please contact us. Items are packaged individually and disposal of packaging is the customers responsibility.
Stock Items:
We will make every effort to notify if products are not available within the approximate quoted lead times or out of stock or no longer available/discontinued. We do not guarantee that all items shown are available/in stock.

If you have placed an order and you are unhappy with your purchase or if you change your mind for any reason and you want to return the product you must notify us within 14 days of delivery.
Please note: This does not apply to bulk orders/business/trade customers.
Stock items can be returned under these terms for any reason within the 14 days of receiving the item at the customers own cost and we will offer you a refund of the goods. We reserve our right to recover the cost of collection, which would be deducted from the refund amount. Buyers are responsible for any postage or courier/transport charges. Your product must be complete, unused and in as new condition eg. if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way. It should be returned with the original packaging and accessories. Product(s) will remain the responsibility of the customer until they are received by us/the supplier undamaged, following which we will refund the payment. Goods returned/collected in an unsatisfactory condition will be charged accordingly (up to the full invoice value). If you would like to cancel the goods please contact us by email. Some of these conditions will not apply to made-to-order products.


Mattresses can only be returned if packaging remains unopened for hygiene & contamination reasons, and we must be notified within 14 days of the customer receiving the item. Mattresses can be returned under these terms for any reason within the 14 days of receiving the item at the customers own cost and a refund will be given. If you would like to cancel the goods please contact us by email. Mattresses which are made to order, specially made or made to a non-standard or special size cannot be returned under any circumstances. Lead Times: Lead times for stock items can be found on our website. Please note: Lead times shown are only an approximation and cannot be guaranteed due to unforeseen circumstances.

Personal information:
We collect minimum amount of personal information. We will only use this to contact you regarding your enquiry, your order or to give you information regarding our company such as special offers or new products.
The personal information provided by the Buyer will be used to fulfill the order and is taken in accordance with the latest Regulation: EU2016/679 GDPR. The Seller may contact the Buyer with products and offers which are considered to be of possible interest to the Buyer. If the Buyer does not wish to receive future mailing then details can be removed from the database on request.
Personal details are not passed on to any third parties.
By placing an order you agree to subscribe to our mailing list which you can unsubscribe from at any time.
If you want to unsubscribe from our email mailing list please let us know by using our contact form on this website, reply to our email or simply use the unsubscribe button when you receive an email from us and we will remove your email address from our database.

Limitation of Liability:
While we use reasonable endeavors to verify the accuracy of any information we place on our websites, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. This does not affect your statutory rights. Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice. We, us, our refers to