Terms & Conditions.
Placing an order:
By placing an order with us you agree that you have understood and read our terms and conditions. If you are unsure about any of our terms & Conditions, ordering, lead times, delivery or installation information, please contact us, we will be happy to answer any questions regarding this.
For our Made-To-Order furniture, lead times may be slightly longer than buying a standard, stock item product although we will try to fulfill your order in the minimum timescale possible. Lead times stated are only an approximation and may be extended due to unforeseen circumstances. Lead times are not a guarantee that your order will be delivered within this timescale. Lead times are based on the timescale that most orders are delivered within. Lead times may be extended for any reason including transport issues, weather, staff illness, damage to goods, manufacturing errors, missing items, delivery location, our schedule etc... Lead times are subject to a 2-4 week extension due to the European Summer and Christmas factory closures. Lead times exclude bank holidays. Lead times are fulfilled by the offer of a delivery date regardless of whether the customer can or cannot accept this delivery date or time. Lead times are given in good faith and we will make every effort to deliver your goods within the lead time quoted but we cannot be held responsible for any extension to lead times. Collections: We will accept no responsibility for goods once they have been collected from us.
Delivery locations include England, Wales and some parts of Scotland (excluding highlands & islands). Delivery charges may apply. Where a delivery service is not stated, items must be collected by the customer (unless alternative arrangements have been made). Date & time of delivery will not be the essence of the contract. We will make every effort to deliver your goods on the date & time arranged but we cannot be held responsible if we are unable to deliver on this date & time due to circumstances beyond our control. Delivery of your goods may be delayed for any reason including transport issues, weather & staff illness. The customer is not entitled to claim damages/compensation or cancel the order if we are unable to deliver on the pre-arranged dates/time and we are not responsible for any costs incurred. Delivery quotes/prices are based on what we deem as ‘Normal Access’, allowing for a vehicle to park and unload without any Local Issues. Long carries or anything that invites or requires Council involvement with Permits and Suspensions, falls under Customer responsibility to meet the charges. Likewise, above a second floor (with no lift) may carry additional cost. It is the customer's responsibility to inform us prior to ordering of any reason why our delivery vehicle may not be able to park/unload at or very near the delivery property. It is the customer's responsibility to ensure that somebody is available to accept the delivery. The delivery is a pre-arranged service; additional charges will apply if the first delivery cannot be fulfilled. If a pre-arranged delivery date is canceled, cancellation charges may apply. It is the customer's responsibility to ensure that there is adequate access and space for the goods. We will make every effort to deliver your goods to the room of your choice but if it is assessed on delivery that this can not be done for any reason then the items will be delivered to another suitable location.
Collections: We will accept no responsibility for goods once they have been collected from us.
Damages, manufacturing errors & missing items:
We make every effort to ensure that goods are delivered in full and in perfect condition. Even though our furniture is well packaged, damage can occur at any time including during transportation or during delivery. Please check for damage and missing items within 24 hours of delivery (and prior to installation). If there is any damage or missing items, please inform us immediately and provide us with a digital photo of the package damage and item damage. Any damaged goods reported to us within the stated time will be re-made and re-delivered (or replaced) as soon as possible. We cannot accept responsibility for any damage reported to us after 7 working days. Failure to report any damaged goods or missing items within 7 days shall be deemed as goods delivered in full and in acceptable condition. Failure to report any damaged goods or missing items may incur a fee for any replacements needed &/or delivery. We are unable to collect or dispose of any damaged items. Any damaged items should be disposed of by the customer unless otherwise stated. Please report any manufacturing errors as soon as possible and in as much detail as possible. Any items with manufacturing errors will be replaced.
Our furniture is designed for professional installation. Installation/assembling should be carried out by a professional installation company/tradesperson or DIY enthusiast. Installations/assembling should be carried out by at least 2 people. Instructions are supplied for most items but as some items or aspects of the installation/assembling are classed as self-explanatory (to an experienced professional), we do not supply instructions for every item. Some instructions or aspects of instructions may be universal. It is the customer's responsibility to arrange installation/assembling. We do not recommend any installation companies and we cannot be responsible for third party installations. Some furniture (eg. shelves etc...) may require additional items to complete installations such as wall plugs, screws, resin etc... If needed, these should be selected by the installer. Our furniture is designed to be installed on floors/walls that are relatively flat & level.
Important: Some items of furniture may need securely fixing to a solid wall (brick, concrete etc...). Only use an experienced professional tradesperson to assess the suitability of the wall & select the suitable wall fixings. Plasterboard walls or similar will not be suitable for some items.
Warranty & Return:
The warranty period specified by law applies. In the event of a product failure that is covered under the terms of the warranty, we shall repair the products, supply a replacement or refund the purchase price at our discretion.
Please note: Most of our furniture is made-to-order. As most of our furniture is made specifically for you we are unable to offer refunds or exchanges once your order has been placed.
We accept payment by cheque, Bank transfer or card payments.
Made-to-order means that furniture is made specifically for the buyer. Most of our products are made by one of Spain's top 10 domestic furniture manufacturers who have well over 50 years of design and manufacturing experience. We try to show our products & colours as exact as possible but we cannot guarantee that products seen on screen/images will be exactly the same in reality. Colour samples are available on request. We reserve the right to alter minor details of the products featured on this site and in other information materials we may provide in the interest of maintaining product quality and design integrity. Some images may show additional items such as chairs, bedding, lamps etc... these are for illustration purposes only and are not included in your order unless otherwise stated. If you are unsure about what is included in any composition please contact us. Items are packaged individually and disposal of packaging is the customers responsibility.
If you have placed an order over the phone and you are unhappy with your purchase or if you change your mind for any reason and you want to return the product you must notify us within 14 days of delivery. Stock items can be returned under these terms for any reason within the 14 days of receiving the item at the customers own cost and we will offer you a refund of the goods. We reserve our right to recover the cost of collection, which would be deducted from the refund amount. Buyers are responsible for any postage or courier/transport charges. Your product must be complete, unused and in as new condition eg. if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way. It should be returned with the original packaging and accessories. Product(s) will remain the responsibility of the customer until they are received by us undamaged, following which we will refund the payment. Goods returned/collected in an unsatisfactory condition will be charged accordingly (up to the full invoice value). If you would like to cancel the goods please contact us by email or telephone. Some of these conditions will not apply to made-to-order products.